ALL PRODUCTS SOLD ON THIS WEBSITE, UNLESS OTHERWISE NOTED INDIVIDUALLY, ARE DIGITAL PRODUCTS. 

These are embroidery designs, meant to be used with an embroidery machine. These are not physical items. These are not keychains. These are not t-shirts. When you make a digital purchase, nothing is mailed to you. 

We do not offer refunds. If you experience a problem with an embroidery design we are happy to help. Laura assists with embroidery questions at [email protected]

If you are experiencing a problem with the website (technical issue), please email Melissa at [email protected]